PRIVACY POLICY
How MONET U.K® handles your data — covering orders, payments, analytics and how we keep your information secure.
Introduction
MONET U.K® is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it and the choices you have. By using our website or purchasing from us, you agree to this Policy.
Information we collect
When you place an order, create an account or contact us, we may collect information such as your name, email address, billing and shipping address, phone number and payment details (processed securely via our payment partners). We also collect technical data like IP address, device type, browser, and on-site activity via cookies and similar technologies to help us improve your experience.
How we use your information
We use your information to:
• Process and deliver orders • Provide customer support and order updates • Maintain and improve our website and services • Tailor our marketing (where you’ve opted in)
We may use aggregated, non-identifiable data for analytics to understand how people interact with MONET U.K® online.
Legal basis (UK / EU customers)
Where applicable, we rely on different legal bases to process your data, including:
• Performance of a contract (e.g. fulfilling your order) • Compliance with legal obligations (e.g. tax and accounting) • Legitimate interests (e.g. fraud prevention, site security, analytics) • Your consent (e.g. email marketing, non-essential cookies)
Information sharing
We do not sell your personal data. We only share it with trusted third parties where necessary, such as payment processors, shipping providers, email platforms and analytics tools — and only so they can provide services on our behalf. These partners are required to handle your data securely and in line with applicable privacy laws. We may also share information where required to comply with law, enforce our policies or protect our rights or the rights of others.
Data security
We use reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. However, no method of transmission or storage is completely risk-free, so we cannot guarantee absolute security.
Your rights
Depending on where you live, you may have the right to:
• Access the personal data we hold about you • Request corrections or updates • Request deletion of your data (subject to legal obligations) • Object to or restrict certain processing • Withdraw consent where processing is based on consent
To exercise these rights, email contact@monetuk.com.
Cookies & tracking
We use cookies and similar technologies to keep the site running smoothly, remember your preferences and understand how visitors use the site. Some cookies are essential for the site to work; others are used for analytics or marketing. You can control cookies through your browser settings and, where provided, our on-site cookie controls.
Third-party links
Our website may link to third-party sites or services (for example Spotify, social platforms or payment providers). We are not responsible for the privacy practices or content of these sites and encourage you to review their privacy policies separately.
Children’s privacy
MONET U.K® is not directed at children under 13, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
How long we keep your data
We retain your information only for as long as necessary to fulfil the purposes described in this Policy — for example, to complete orders, meet legal and tax requirements and resolve disputes. When it is no longer needed, we take steps to delete or anonymise it.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in law, technology or how we run MONET U.K®. The latest version will always be posted on this page with an updated effective date.
By using our website and/or purchasing our products, you confirm that you have read and understood this Privacy Policy. For any questions, email contact@monetuk.com.